DNA Global Solutions LLC
Effective Date:

Jan 1st, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

DNA Global Solutions LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data is kept strictly confidential and used solely for direct communication regarding your orders, appointments, or services.

1. Information We Collect

Personal Information:

Name, email address, phone number, physical address Payment information when you place an order Communication consent and opt-in timestamps for SMS or email

Non-Personal Information:

IP address, browser type, device details Website usage patterns and analytics Cookies and similar tracking technologies

Customer Communication:

Records of inquiries, appointment bookings, and support requests

2. How We Use Your Information

We use collected data to:

Schedule and manage appointments or sessions Provide customer service and support Send confirmations, reminders, and important updates Improve website performance and user experience Maintain opt-in records and consent tracking Prevent fraud and ensure security.

3. SMS Messaging & Compliance

Text Message Terms & Conditions:

By opting into SMS services, you agree to receive messages related to scheduling, updates, and service communications from DNA Global Solutions LLC.

Opt-In & Consent:

You will only receive texts if you’ve explicitly opted in All opt-in actions are timestamped and securely stored. We comply with the TCPA and related regulations

Opt-Out Instructions:

Reply "STOP" at any time to unsubscribe You will receive a confirmation message, and no further texts unless you re-opt in Opt-out requests are honored within 24 hours.

Message Frequency & Content:

Based on your interactions or appointment activity Limited to necessary, service-related messages Promotional texts will only be sent with separate consent

Help & Support:

Text "HELP" for assistance or contact us at:

📧 Email: [email protected]

📞 Phone: (214) 425-1089

Carrier Information:

Message and data rates may apply Major U.S. carriers are supported Carriers are not responsible for delays or delivery failures

SMS Data Protection Statement:

SMS data is never sold or shared except: With service providers for message delivery When legally required (e.g., court orders)We enforce strong data protection protocols

4. Information Sharing & Disclosure

We do not sell or rent your personal data.

We may share data with:

Service Providers:

For scheduling, processing payments, or support SMS providers (for opt-in-based messages)All vendors are contractually bound to protect your data

Legal Requirements:

If required by law, subpoena, or to protect our legal rights

Business Transfers:

In the event of a sale or merger, data will remain protected per this policy

5. Data Security

We implement:

Encryption in transit and at rest Secure access controls Routine security audits Staff training on data handling Incident response plans and backups

Although no system is 100% secure, we continuously enhance our safeguards.

6. Cookies & Tracking Technologies

We use cookies to:

Monitor website usage Store user preferences Improve site functionality and performance

Users may manage cookie settings via browser preferences. Some features may not function if cookies are disabled.

7. Your Rights & Choices

You have the right to:

Access, correct, or delete your personal data Unsubscribe from marketing emails via the "unsubscribe" link Opt out of SMS by replying "STOP" Request data usage details Withdraw consent at any time. File a complaint with a data authority if applicable

To exercise any rights, contact us using the details below.

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any major changes will be announced via email or on our website.

10. Contact Us

For any privacy-related questions or requests, contact:

DNA Global Solutions LLC

📧 Email: [email protected]

📞 Phone: (214) 425-1089

🌐 Website: https://info.dnaglobalsolutions.org/landing-page

By using our website and services, you agree to the terms outlined in this Privacy Policy.